Materials Available for Download Printable Course Overview (119 kB)

This course will also be running in other locations.
Hobart - click here.
Launceston - click here.

If the reputation of your organisation depends on the abilities and motivation of your people to maintain the highest standards of service to customers who make an enquiry, request, purchase or complaint, this course is essential.

How will this benefit me?

You will learn with managers, leaders and employees across a range of industries a set of skills to set your customer service apart. The insights will include:
• Defining your customers and their requirements
• The essentials of quality service
• How to create customer focus
• Communicating effectively
• Building high quality customer relationships
• Managing customer complaints and difficult behaviour

How will this benefit my organisation?

Creating and maintaining rapport with internal and external customers can add significant value to an organisation. Creating and maintaining that ‘exceptional customer focused culture’ within your staff requires skills and insights that can be gained through participation in this course. Being able to put your people in the shoes of the customer, so they can see and feel what exceptional customer service is all about, will
add real value.