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There are both opportunities and challenges in dealing with cultural differences in staff, colleagues and business partners. This course is designed for managers of multicultural teams, and professionals and managers from outside Australia who wish to understand how their own culture impacts on their management style in Australia. It also suits Australians who work or are about to work overseas.

How will this benefit me?

Success in multicultural contexts requires leaders to balance multiple perspectives and manage high levels of complexity.
You will learn:
• The dimensions of culture, including its hidden aspects
• How culture affects time orientation, communication, conflict
resolution and time management
• Best practice for intercultural management
• Practical suggestions for situations of ‘culture clash’
• How to use cultural diversity as a positive within teams
• Four factors of influence on international groups and teams

How will this benefit my organisation?

There is a clear trend towards globalisation and cultural diversity in our workplaces, and evidence to suggest that managed well, culturally diverse workplaces can be more productive. This course enables managers, supervisors and team leaders to learn how cultural differences and diversity can contribute positively to organisational outcomes.