N.B:
Enrolment in these units is limited to those enrolled in a Diploma or Certificate IV
The ability to communicate effectively is critical to any relationship both professionally and personally. In the workplace, managers must have the skills to convey messages clearly to ensure they are interpreted as they are intended.
How will this benefit me?
Learning alongside a diverse range of managers, team leaders and supervisors, you will explore communication in the context of building relationships, including topics such as:
• body language, tone, expression
• why we need effective relationships
• identifying your style in relationships
• building rapport
• resolving conflict and managing emotion
• maintaining relationships – networking and mentoring
How will this benefit my organisation?
When you can appreciate the obstacles and misunderstandings that lead to communication problems, you are well on the way to forming better relationships. The workplace involves the full spectrum of formal or informal communication and the value of a manager with the skills to untangle conflict and use assertive communication to achieve positive outcomes cannot be overstated.
