N.B:
This course is apart of the "Build Your Own" Diploma option. To participate in this course you must be enrolled in the Diploma of Management
It is essential for supervisors, team leaders and managers to ensure the quality and improvement process is team-centred and team-driven. This includes understanding how to take a proactive approach to getting it right the first time.
How will this benefit me?
Along with other frontline managers from a diverse mix of organisations, you will learn:
• the benefits of continuous improvement systems
• barriers to effective internal communication
• documentation and records control for quality management
• how to predict problems and undertake corrective and preventative improvement activities
How will this benefit my organisation?
When you have the skills and understanding to assess quality performance, address weaknesses, plan for continuous improvement and consolidate opportunities for further improvement, you are adding immense value to the organisation.
