N.B:
This course is apart of the "Build Your Own" Diploma option. To participate in this course you must be enrolled in the Diploma of Management
Success in customer service, whether those customers are internal or external, relies on understanding customer relations problem resolution and the techniques and principles of complaint management.This unit covers the many aspects of consistently delivering quality customer service.
How will this benefit me?
Learning alongside customer relationship managers and service specialists from a range of industries, you will examine:
• who your customers are and how to meet their expectations
• defining, delivering and measuring service performance
• training and supporting the team
• aligning service to organisational goals
How will this benefit my organisation?
A manager that can create, implement and assess plans, policies and procedures to deliver quality service is a valuable and accountable employee. By demonstrating the ability to solve customer and system difficulties, you are able to role model and teach the people around you.
