Materials Available for Download Printable Course Overview (79 kB)

The results in any organisation are ultimately achieved by the efforts of individual people. This course will help managers, specialist staff and professionals to develop the skills to support and sustain improved performance of the people they lead.

How will this benefit me?

By effectively understanding and motivating the employees in your organisation you can have a positive impact on their performance. Learning alongside like-minded managers from a variety of organisations you will learn:
• The difference between coaching and mentoring
• Different types of coaching and mentoring
• A coaching and mentoring framework
• Specific coaching and mentoring skills and qualities
• How to deal with challenges and common mistakes
• About coaching a team
• How to coach and mentor both individuals and groups

How will this benefit my organisation?

Every organisation can benefit from employees with the skills to support and sustain improved performance by others. Managers who take an active part in addressing and responding to specific opportunities to improve performance of their employees reap positive results. Completion of this course will develop an organisation’s managers in achieving one of their most important accountabilities, developing others.