Materials Available for Download Printable Course Overview (82 kB)

Personal insight is critical to interacting with colleagues and employees effectively and productively. This course is ideal for people seeking to improve their interpersonal skills for a management role.

How will this benefit me?

In a positive and interactive group setting, you have the opportunity to identify and practise the key skills of communication, motivation, delegation and problem solving.
What you learn will help you to:
• Understand leadership, motivation and assertiveness
• Strengthen team morale
• Recognise different styles of communication
• Negotiate and manage problems and conflict
• Manage diversity
• Delegate effectively and review performance
• Provide appropriate performance management feedback

How will this benefit my organisation?

Every people manager can always learn more about the concepts, skills and techniques required to make them even more effective. People managers who are confident across a broad range of skills and knowledge relating to people, make strong role models and effective leaders in any organisation.