Materials Available for Download Printable Course Overview (81 kB)

This course will also be running in other locations.
Hobart - click here.
Launceston - click here.

Conflict is not always negative, but it does require negotiation and influencing skills. This course is ideal if you feel your response to conflict situations could be improved.

How will this benefit me?

There are opportunities in any conflict to manage the situation effectively and create a positive result, whether in personal or work situations. This course examines conflict and techniques to address it, including:
• The nature and definition of conflict
• Strategies for managing conflict
• Personal styles of conflict management
• How to actively listen and ask questions
• Negotiation and assertiveness techniques
• How to build solutions to conflict situations

How will this benefit my organisation?

The consequences of workplace conflict can be positive or negative, depending on how conflict is managed and dealt with. Participants in this course will learn to handle and address conflict, so positive consequences are more likely to follow. Insights gained about the causes of workplace conflict and techniques for conflict resolution will make the workplace more
productive and establish a more positive workplace climate.