Materials Available for Download Printable Course Overview (77 kB)

This course will also be running in other locations.
Hobart - click here.
Launceston - click here.

Achieving positive results through negotiation is a benefit at any level, in any role. This course equips managers and leaders of teams, sales, customer service, projects and change with a range of techniques and concepts to manage negotiations successfully.

How will this benefit me?

There are five phases of any negotiation: preparation; opening; exploring interests and options; closing; and implementation. Learning alongside a wide variety of people, you will examine
each phase and practise:
• Negotiation styles
• Finding the right negotiation style
• Negotiating by position
• A comprehensive negotiation planning process
• Negotiation tactics
• How to evaluate and improve the negotiation process

How will this benefit my organisation?

Highly developed negotiation skills will assist all employees and managers to achieve improved outcomes every day. Understanding the process and tactics used during a negotiation will assist participants completing this course to develop a more strategic, planned approach to their dealings with others. Expect improved impact and outcomes from your employees and managers.