Materials Available for Download Printable Course Overview (109 kB)

This course will also be running in other locations.
Hobart - click here.
Launceston - click here.

No company can survive today’s competitive environment without a full commitment to servicing customers. This course is ideal for anyone with customers (internal or external) as it focuses on expanding business by strategically increasing customer satisfaction.

How will this benefit me?

This course provides practical tools for you to define, plan, implement and monitor outstanding customer service strategies that align with your business plan. You will learn alongside managers, supervisors and team leaders to:
• Identify tactics and actions to provide sustained service
• Design and deliver products and services with a targeted customer focus
• Use the Service Triangle to identify and implement the three cornerstones of customer-focused business success
• Actively evaluate and action customer feedback

How will this benefit my organisation?

If you can consistently deliver to at least the standards expected by your most demanding customers, your organisation is off to a flying start. The bottom line of your organisation will directly benefit when you can meet internal and external customer requirements and manage high quality delivery of your products and services.