Training in Critical Incident Investigation processes
should be provided to all employees to ensure they are
competent in investigating incidents when they occur.
This program focuses on Critical Incident Investigation – participants for
this program will gain an understanding of the critical investigation and the
application of the London Protocol framework.
Duration
One day
Designed for
All healthcare and community services staff that lead or are involved in
investigation of critical and other incidents.
Content
• A framework for systems analysis of a critical incident
• What is a critical incident?
• Why investigate an incident
• How to investigate an incident
• Limitations of any incident investigation
• The London Protocol
• The stages of the protocol
• Identification and scope of incident
• Selecting investigation team members
• Organisation of investigation and data gathering
• Determining the chronology of the event
• Developing an action plan
Learning outcomes
• How to investigate an incident
• Identify the care delivery problem
• Identify the contributory factors
• Making a recommendation
.jpg)