Unless you can find a workplace where everyone agrees on
everything and gets along, you’re probably never going to be free
of conflict in the workplace, and that isn’t necessarily a bad thing.
Conflict usually stems from difference of style, difference of opinion, hierarchy,
values, beliefs, the list goes on. The truth is, difference equals diversity, and
diversity is usually a good thing.
Contrasting viewpoints and perceptions commonly lead to more options and
therefore better possible outcomes. It’s only when difference gets aggressive,
small minded or personal that it becomes conflict. Just remember, difference
is good, and arguments are inevitable but conflict is optional, especially when
you know how to deal with it.
Duration
Half day (9:00AM - 1:00PM)
Designed for
Those who want to improve their communication skills to manage conflict at
work.
Content
• Identify what conflict looks like and why it happens
• Conflict management and prevention toolkit
• Dealing with problems and conflict
Learning outcomes
• Understand why conflict occurs in your workplace
• Analyse the degree of “heat” in a conflict situation
• Adopt a positive, helpful mind set that will allow you to deal with conflict
constructively
• Utilise a basic array of helpful conflict prevention and resolution strategies
• Use a process for mediating conflict
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