This program is not just about shapes, connectors and flowcharts.
You will be introduced to a process improvement framework then guided
through a hands-on, step-by-step introduction to tools that MS Visio 2010
offers to support process improvement. The program also gives practical
applications and tips that only an experienced process improvement specialist
can provide.
Duration
One day
Designed for
A must for anyone who is seeking practical skills in documenting processes
and improving the way their organisation operates.
Content
• Discussing the benefits of using Visio 2010 and how it can be used to
support process improvement
• Introduces a simple process improvement framework and the value chain
• Selecting processes for improvement
• Introduces the Business Process Modelling Notation (BPMN™)
• Step-by-step walkthrough of the menu and key features of Visio 2010
• Process modelling with MS Visio 2010
• Using Six Sigma tools for process improvement – cause and effect diagrams,
mind maps, correlation diagrams
• Applying Visio 2010 to assist in improving a variety of typical process
challenges
• Using Visio 2010 to support communication with key process stakeholders
about the need and focus for process improvement
• Examples of process maps and Six Sigma tools to provide further reference
for participants
Learning outcomes
• Develop understanding and skills in applying a simple process improvement
framework
• Effective working knowledge of the menu structure and key features of Visio
2010
• Ability to document process maps with Visio 2010 using BPMN™
• Develop practical skills in using Six Sigma tools in Visio 2010 to assist with
process improvement
• Understanding and skills in using Visio 2010 to communicate with process
stakeholders about the need and focus for process improvement
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