Assertiveness is a style of communication and behaviour
that allows you to get your point across and be listened
to, understood and accepted.
Assertiveness allows you to achieve greater influence and control in social
situations, be they at work or beyond. It is also a style of behaving that both
stems from and encourages a positive sense of self.
Duration
Half day (9:00AM - 1:00PM)
Designed for
Those who want to develop practical skills to improve their ability to
communicate assertively.
Content
• Rapport building
• Assertive messages and responses
• ‘I’ statements
• Feedback
Learning outcomes
• Develop the right mind set for being assertive
• The assertive mind set, body and voice
• Deliver assertive messages
• Develop the ability to say no
• Develop paraphrasing and suggesting skills
• Give feedback
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