Assertiveness is a style of communication and behaviour
that can allow you to get your point across and be listened
to, understood and accepted.
Assertiveness allows you to achieve greater influence and control in social
and work situations and encourages a more positive sense of self.
In this program you will learn about assertiveness through practice, trial, error,
feedback, fun and interaction.
Duration
Two consecutive days
Designed for
Those who feel they could benefit from learning the art of interacting with
co-workers in a non-aggressive, assertive and responsive manner.
Content
• Back yourself – your right to have a say
• Back your point of view
• Back the other person by giving the best chance possible to consider that
point of view
• Back your business enough to want to share your views in a powerful,
productive manner
Learning outcomes
• Apply practical assertiveness techniques
• Provide constructive feedback
• Deal effectively with people
• Cope more effectively with people
• Evaluate personal characteristics and their impact on performance in the
workplace
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