Learn the skills to manage performance of staff in terms
of clarifying what is expected of them to achieve the
agreed goals and for their professional development.
This program focuses on the everyday, here and now aspects of a manager’s
role – allocating work, monitoring and supporting team members.
Duration
One day
Designed for
Those who have responsibility for managing the performance of others against
performance indicators.
Content
• Team KPIs from an operational and personnel perspective
• Allocating and negotiating work tasks with a focus on role clarity
• Goals and Performance Plans (GAP Planning) and Work Plans
• Monitoring team operational performance
• ‘Strategic meaning’ in everyday team member work practices
• Providing evidence-based operational feedback
• Dealing with performance issues
• Coaching and learning styles SHOW and GROW
Learning outcomes
• Allocate team workload with both an operational and developmental focus
• Coach team members to develop new skills and knowledge, and improve
performance where skills and knowledge already exist
• Monitor, assess and provide feedback to team members on operational
performance
• Deal with team member performance issues
• Counsel and guide underperforming team members
Link to qualification
BSBMGT502B - 1 unit towards Diploma of Management.
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