This program introduces participants to contemporary management
theories that must be applied across organisations to obtain the highest
value outcomes for customers (stakeholders) at the lowest possible cost.
Duration
One day a fortnight over eight weeks (four sessions)
Designed for
Managers who are required to lead continuous improvement processes and
create a culture of quality management.
Content
• Global revolutions – the context for change
• Customer focus and value creation
• Performance measurement and variation
• Business excellence and quality frameworks
• Organisational systems and processes
• Leading and managing change and building a ‘learning organisation’
Learning outcomes
• Analyse organisations in terms of systems, processes and activities
• Evaluate and apply a holistic management framework for sustainable
organisational excellence
• Use a framework to continually improve the ‘quality of management’ as well
as the ‘management of quality’
• Evaluate methodologies to implement empowerment of people and a
customer focus
• Evaluate and apply best practice techniques to develop learning
organisations
Link to qualification
BSBMGT608B, RTE6908A – 2 units towards Advanced Diploma of Management.
GDM203 - 1 unit towards Graduate Diploma of Management or Graduate
Certificate in Management.
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