Business is all about being able to build strong relationships to achieve highly
strategic goals. Yet how often do we walk into a meeting and just ‘wing it’ from
a communication skills standpoint?
There is a better way and that is to always think about what to say, how to say
it, whether to speak at all and when to listen.
Duration
Two consecutive days
Designed for
Anyone seeking to improve their personal communication skills.
Content
• Outlining a point of view
• Discussion and rapport building techniques
• Giving feedback, even in stressful or difficult conditions
• Asserting your position in a clear manner
• Influencing others to see benefits
Learning outcomes
• Communicate ‘clean’ messages across any work-related topic
• Listen with a learning, empathetic focus
• Develop rapport with others by communicating in a collaborative manner
• Deal with a range of difficult situations with simple techniques
• Speak up and get a point of view across assertively
• Give feedback to others in a positive, constructive manner
• Tailor your communication to suit the style of others
• Positively influence others to see where you are coming from
