This program has been designed to enhance your ability to manage
people through the development of effective communication
skills, building workplace relationships, clarifying performance
expectations and providing evidence based feedback.
Duration
Two consecutive days
Designed for
Managers or team leaders who want to improve their ability to manage others
to achieve outcomes.
Content
• Workplace relationships
• Effective workplace communication techniques
• Dealing with conflict
• Allocating work tasks
• Performance planning
• Giving feedback
• Coaching for improvement
Learning outcomes
• Use consultative and inclusive communication techniques and strategies
• Manage conflict to a resolution
• Allocate team workload with an operational and developmental focus
• Coach team members to develop new skills and/or improve performance
• Develop techniques for giving effective feedback
• Guide underperforming team members
.jpg)