Getting your ideas across to others is critical to most roles in business.
Sometimes we communicate in a formal presentation but the great
majority of the time we communicate informally, without preparation;
over the phone, via email, in meetings or after formal presentations.
This popular program teaches you the ‘capsules of persuasion’ to structure
your ideas on the spot. As a result, you can speak spontaneously and
coherently, and cope with challenging questions, whenever you need to think
on your feet.
Duration
Two consecutive days
Designed for
Anyone who needs to think and communicate quickly, clearly and persuasively.
This program is particularly valuable for individuals who need to verbally
communicate under pressure, such as sales people, managers at all levels,
customer service staff, and those in professional services roles.
Content
• Getting to the point and being remembered
• Presenting your ideas with speed and clarity
• Fall-back techniques for when you’re caught off guard
• Handling tough questions
• Using visual pegs as your structure
• Dividing information into facets, aspects or perspectives
• Bridging from question to answer
• Expanding or focusing your listener’s perspective
• Moving two opposite viewpoints to a middle ground
• Selling the benefits of ideas, products and services
• Illustrating your ideas and telling memorable stories
Learning outcomes
• Build more confidence in handling information and communication
• Develop the ability to get your ideas across without the need for notes
• Structure ideas clearly and simply, with increased impact – even under
pressure
• Identify new strategies for clarifying, reframing and responding to questions
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